Our guarantees


Maison HATHORA offers you a large number of completely secure payment methods to pay for the purchase of your unique piece.

Bank transfer

For any payment by this means, your jewelry will be sent to you upon receipt of funds in our bank account. Additional time may be required depending on your bank.
Instant bank transfers are also possible (fees may apply depending on the banking establishment and are your responsibility). Contact us to obtain our bank details and pay for your jewelry this way.

Bank card

Our online payment module guarantees reliable processing of the banking transaction, by validating several pieces of information:

  • Checking card information
  • Client Authentication
  • Authorisation
  • Capture

The whole being secured by advanced encryption technology, allowing the security of data for the BUYER and the SELLER and guarantees a system against fraud.


You can pay for a purchase through Paypal , so you also have Purchase protection, Fraud protection and data encryption which secures each transaction.


Our guarantees include covering all shipping and insurance costs to mainland France and EEC countries.

All our orders are prepared by hand, which requires between 24 to 72 hours to guarantee you quality service and depending on the day you place your order and the number of orders being prepared.

– If the jewelry you have chosen does not require sizing or personalization, then the preparation of your order will be faster and will be done after collection of the entire amount of the jewelry.
– If your order concerns a ring and sizing or personalization is necessary (engraving for example), then the preparation time may be extended from 7 to 15 working days depending on the complexity of the adjustment and the workload of our workshop.

The House's guarantees before the delivery process:

1. Checked jewelry: each piece of jewelry purchased is carefully checked from all angles by our Expert Gemologist.
2. Appraised jewelry: our approved Jewelry and Precious Stones Expert then draws up the jewelry appraisal and issues the jewelry's certificate of authenticity .
3. Jewel case: your unique piece is then carefully inserted into a beautiful Maison case.
4. Gift box: the box is inserted in a gift box which is carefully protected to avoid any shock during transport.
5. Transport packaging: the gift box and accompanying documents are finally inserted into a completely unmarked and protected package, then shipped with insurance by one of our carriers.


For a purchase with complete peace of mind, we strive to photograph the jewelry from all angles and perfectly describe the jewelry presented with professionalism and transparency. If, despite this, the jewelry received does not suit you, we offer you the possibility of returning it whatever the reason, within 14 clear days from receipt of the ordered products.

The return guarantee

The jewelry must be in perfect condition and not have been worn.
The jewelry must not have been personalized: made to size or engraved.

Each piece of jewelry returned to us will be checked prior to acceptance of the return by our workshop and our approved Expert who will be able to identify possible damage or gaps on the jewelry in relation to the condition of the jewelry at the time of delivery. his departure from our store.